Refund Policy

Our Refund Policy addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will a customer receive a refund; and how a customer may challenge this policy.

​

1. Unless otherwise stated in writing, we DO NOT offer refunds of any kind on rentals, purchases, services, or merchandise. The ReeBike Rider Rental Agreement provides for rare conditions under which refunds or credits will be issued. 

2. We may, as a customer goodwill gesture, offer a full or partial credit on a case-by-case basis.

3. You must request a refund or credit within 48 hours of the reason for the request arising. Request should be sent to support@reebike.ca.

4. Refundable Security Deposit: A refundable security deposit of $500 per unit rented is required for all rentals. The deposit is charged separately and is tax-exempt. After the bike is returned and inspected, we refund the deposit (minus any applicable charges for damage, loss, theft, late return, or missing accessories).

5. Deposit Refund Timing & Inspection Window: Deposits are typically refunded within [48] hours after return, once the rental is checked in and inspected. In some cases (e.g., suspected damage, missing items, or theft reports), inspection and final charges may take up to [7] days. We will provide an itemized receipt for any deductions.

6. Please Allow Time: (possibly up to 21 days in rare cases or with international card transactions) for the payment processors and financial institutions to return the funds to your account. We are not responsible for third-party processing times, delays, or errors beyond our control. 

7. You may challenge our refund policy through formal channels as stated in the ReeBike Rider Rental Agreement.